FAQ
Pick Up Is Available From: 12 Fullarton Drive, Epping, Vic 3076, Australia
For purchases within Australia, postage is charged for all of the Auto-Parts, 4WD Parts & Accessories. For purchases within Australia, postage for Tyres and Wheels is also charged and thus please contact us for a quote.
Please note that postage time will depend on the destination. All postcodes outside Metropolitan Suburbs take 3-5 days extra at minimum.
We post the item within 1-2 working days of the payment being confirmed.
**Please Note: Superstar Group do not take responsibility for any damage to items during transport - if you would like to pay extra for insurance on your items, please let us know**
All items to PO BOX Shipping Address will be sent via Australia Post E-Parcel
Superstar Group now offers International Postage. Contact us to get a quote!
Super Star Warranty Claims Policy
The warranty period on all items commences from the date of purchase if a warranty claim is made and a second part is supplied then the warranty period will not restart and will continue from the initial date of purchase.
All claims for warranty must be made within the relevant warranty period, Buyer must return the product to Super star for checking, buyer is responsible for the shipping costs of sending the warranty claim back to superstar, if the item is checked and proven to be faulty being manufacturing fault then superstar will pay the costs of shipping the new item, if an item is proven to be faulty due to a non-manufacturing fault then the customer is to pay the return shipping costs of the rejected item back to them.
Items that are sent back must be accompanied with reason for return, contact details, eBay user name & copy of receipt as proof of purchase, failure to do so will result in non-processed claims until the stated information has been received. All warranty returns must be assessed by superstar online, this could take 5 to 15 working days from arrival of the item back to superstar online.
The warranty does not apply to failure unit caused by incorrect or faulty fitment, contamination by water and oil, any modifications made to the item by anyone (other than Superstar Online) or any abuse or misuse of our products will result in warranty rejection.
All items that are returned for warranty will be tested and if found faulty due to manufacturing fault then we will provide another same brand new item (a refund will not be given). In no case shall superstar online be responsible for any sequential costs including removal and re-fitment costs of the item. For more details please contact us through ebay messages or call us.
All items must be returned within 30 Days of Purchase.
The following must be included for all returns:
- Contact Details
- Proof Of Purchase (Receipt/Invoice)
Failure to send the following details without a valid reason will result in delayed refunds.
If an incorrect item has been purchased that is within our listing application guide, the customer incurs up to 15% for restocking. If an item is purchased incorrectly, deemed buyer’s error or the buyer simply changes their mind, all shipping costs are to be paid by the buyer.
To avoid purchasing the wrong item, or for queries regarding any issues with an item received, please feel free to contact our support team with any questions you may have.
We are always happy to confirm to avoid any delays!
Superstar Group Policy:
At Superstar Group we allow up to 30 days to return an item from the date you received it, for a full refund or exchange, as required.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging (where applicable) and you need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any further questions on how to return your item to us, please contact us.
Superstar Group is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.superstargroup.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Superstar Group will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
12/14 Fullarton Drive, Epping VIC 3076
info@superstargroup.com.au
Phone: (03) 9408 5770